Shipping policy

Shipping Policy

All orders are shipped from our warehouse in Jakarta.

Processing time

  • Orders are processed and handed to the courier within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
  • Once shipped, your tracking number (resi) is sent to your email automatically, and you can follow the status from your account page at account.papperdinejeans.com → Orders.

Couriers & rates

  • We ship nationwide across Indonesia via trusted couriers (JNE, J&T, and others). Available services and exact costs are shown at checkout after you enter your address.
  • Free shipping in Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi) on orders of Rp 300.000 or more.
  • Outside Jabodetabek: Rp 10.000 off the shipping fee on orders of Rp 300.000 or more. The remaining shipping cost is paid at checkout.
  • Both offers apply automatically at checkout, no code needed, to regular services (JNE REG and J&T EZ). Express and same-day services (e.g. JNE YES, Anteraja Same Day) and orders below Rp 300.000 pay standard courier rates.
  • Shipping insurance, when shown at checkout, is charged separately.

Delivery estimates (counted after handover to courier)

  • Jabodetabek: 1–3 business days
  • Other cities in Java: 2–4 business days
  • Outside Java: 3–7 business days

These are courier estimates, not guarantees — delays can occur during peak seasons or in remote areas.

Wrong address & failed delivery

  • Please double-check your address and phone number at checkout. Address changes are only possible before the order is shipped — contact us immediately via the WhatsApp button on our website.
  • If a package is returned to us because of an incomplete address or failed delivery attempts, re-shipping costs are borne by the customer.

Damaged in transit

  • If your package arrives damaged, record an unboxing video (one continuous take from the sealed package) and report via WhatsApp within 2×24 hours of delivery with the video, photos, and your order number. Verified transit damage is resolved with a replacement at no cost.

All prices on our website include VAT (PPN).