Refund policy

7-Day Easy Return

We want you to love your Papperdine. If something isn't right, you have 7 days from the day your order is delivered to request a return or exchange.

Conditions

  • Items must be unworn, unwashed, and unaltered, with all tags attached and original packaging included.
  • Please include your order number with the return.

How to request a return or exchange

  1. Log in to your account: click the account icon at the top right of papperdinejeans.com, or go directly to account.papperdinejeans.com — enter your email and the 6-digit code we send you (no password needed).
  2. Open Orders, select the order, and choose Request return. You can also contact our customer service via the WhatsApp button on our website.
  3. Wait for our confirmation before shipping anything back — we will share the return address and instructions.
  4. Return shipping costs are borne by the customer, unless the item is defective or we sent the wrong item.

Exchanges

  • Exchanges are accepted for items of equal or higher price. Any price difference is payable before the replacement ships.
  • If a small balance remains in your favour, it is issued as store credit — you can see your balance on your account page, and it applies automatically as a payment option at checkout when you are logged in. Store credit is not redeemable as cash.
  • A shipping fee may apply for sending the replacement item.
  • Replacement items are shipped only after (1) any price difference and exchange shipping fee have been paid, and (2) the returned item has been received and passed inspection at our warehouse (unworn, unwashed, tags attached). Items that fail inspection are sent back to the customer and the exchange is cancelled.

Defective or wrong item — refund claims

  • Cash refunds to the original payment method are issued only for defective items or wrong items shipped.
  • An unboxing video is required for all defect and wrong-item claims. Record the video from before the sealed package is opened through to the item being inspected, in one continuous take without cuts. Claims without an unboxing video cannot be processed — we recommend recording every delivery as you open it.
  • Report within 2×24 hours of delivery via the WhatsApp button on our website, attaching the video, clear photos, and your order number.
  • Approved refunds are processed within 3–7 business days depending on your bank or payment provider.
  • Refunds are processed only after the claimed item has been received and verified by our team.

Order cancellation
You can cancel an order yourself as long as it has not been processed or shipped: log in at account.papperdinejeans.com → Orders → select the order → Cancel order. After an order is being processed, cancellation is no longer possible — please use the return process after delivery instead. Cancelled orders are refunded in full to the original payment method.